KELLEY

COMPUTING

Apple Consultants Network

Mac IT, Onsite and Consulting Services; Software and Scripts for OS X

FreeDMG support


Please report any bugs, comments, or suggestions here.


Question:

When attempting to create and image, FreeDMG reports an error. The log shows "create failed - error 49168".

Answer:

Norton Antivirus will cause FreeDMG to error when creating a disk image. The "auto-protect" option is preventing the newly created image from being ejected. Temporarily disabling auto-protect will allow the image to be created successfully.

Bug report: FreeDMG 0.5.2 was released with an uncaught bug. The program was not error checking for blank preferences. This behavior has been corrected (with a silent update).



Question:

FreeDMG reports the mkdmg help dialog in its window, and will not let me make images. (v.0.4.5 only)

Answer:

There is a bug in FreeDMG v.0.4.5 that occurs when the user presses the "Cancel" button inside of the preferences window. This can be avoided by clicking "OK".



Question:

I have tried to image a CD or Hard Drive, but when the application is finished (it reports success), I cannot find the image.(v.0.4.4 and lower only)

Answer:

The program has imaged this into the "/Volumes" directory. This behavior will be changed in upcoming versions.



Question:

FreeDMG is unexpectedly quitting immediately when I attempt to start the application.

Answer:

Sometimes, application preferences can get corrupted. When the application attempts to read these, it can cause the program to crash. Removing preference files is generally a good idea when troubleshooting problems with individual programs. If you cannot get FreeDMG to open, try to remove the preference file located at "~/Library/Preferences/net.kelleycomputing.freedmg.plist" where the "~" represents your home directory. FreeDMG, and most other applications will re-create a preference file if one does not exist.



Often, when a program crashes in Mac OS X, it logs this information into a "CrashReporter" folder. This is usually located at "~/Library/Logs/CrashReporter". These files can be helpful in troubleshooting problems with Mac OS X. E-mail these reports using the contact page.



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